Refund and Returns Policy

Effective Date: 01/01/2025

Thank you for shopping at www.itel-solar-4aeb66.ingress-haven.ewp.live, a platform powered by iTel Life. We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Returns

Eligibility for Returns

• Products must be returned within 30 days of delivery.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Customized or special-order products.
• Products damaged due to misuse or improper installation.
• Items without original packaging or tags.

2. Refunds

Processing Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.
• If approved, your refund will be processed within 7-14 business days to your original payment method.
• Shipping costs (if applicable) are non-refundable unless the return is due to our error.

Late or Missing Refunds

• Check your bank account first (processing times may vary).
• If you haven’t received your refund, contact your bank or credit card company.
• If the issue persists, contact us at [support email/phone] for assistance.

3. Exchanges

• To exchange a defective or incorrect item, contact us within 7 days of delivery.
• You may be responsible for return shipping costs unless the error was ours.

4. Shipping Returns

• Customers are responsible for return shipping unless the return is due to a mistake on our part.
• We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

5. Warranty Claims

• iTel Solar products may come with a manufacturer’s warranty.
• For warranty-related issues, visit iTel Life Support Page or contact our support team.

6. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

• Email: support@itel-solar-4aeb66.ingress-haven.ewp.live
• Phone: 08071444456
• Support Page: https://energy.itel-life.com/#/supports

We appreciate your trust in iTel Solar and are committed to resolving any issues promptly and fairly.